From its start in 1937, Progressive has grown into one of the largest auto insurance companies in the country. Since its beginning, Progressive has taken an innovative approach to auto insurance. They were the first company to offer drive-in claims service (including the Richmond, VA location) and also the first to offer installment payments on policy premiums.
Progressive Insurance At-A-Glance
Local Claims Service
Insurance Products Offered
Personal Auto, RV, Motorcycle, Watercraft/Jetski, ATV, Commercial Auto
Unique Discounts and Coverages
Homeowners DiscountPrior Insurance
Six Month or Annual Policy Term
Paid In Full Discount
In the early 2000s, Progressive changed its auto insurance claims focus to provide a better overall experience for every party involved in a claim, including the customer service of the body shop. This focus helped Progressive launch its concierge level of claims service—another industry first—in 2003. With this level of service, Progressive oversees all elements of the claims/repair process on behalf of drivers involved in accidents, which reduces the time drivers spend managing repairs from about four days to 15 minutes. Customers simply drop off their cars at a claims service center, and pick them up once the repairs are complete—Progressive takes care of everything in between.
In addition to auto insurance, Progressive offers Richmond, Virginia clients excellent rates on motorcycle insurance and boat insurance products. Progressive also provides commercial auto insurance for buisness owners.