Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • LA

    “In a world of hectic schedules, electronic communication, fast-paced lives, and rushing to get to the next thing to check off one’s seemingly never-ending ‘To Do List’, John James went the extra mile when it came to customer service and took the time to explain things, advised me what to do in my situation with my former insurance agent, and was super quick with his responses and actually taking the time to call and send a hand written ‘Thank you card’.

    Superior Customer Service; Highly Recommended. John James @ Virginia insurance Group of Richmond, Thank You.


  • BP

    “John and company have been taking care of my insurance needs for over 30 years now!!! Never have I considered taking my business elsewhere. John has always looked out for my best interests and pocketbook, shopped rates when necessary and made good recommendations where to increase or limit coverage. ”

  • LW

    “You guys are always there when I need you or just need information, and keep me informed of options available . I trust you like I would my next door neighbor because I feel like you are.
    Thanks for always being there. You cannot retire until I kick the bucket and I do hope that is a long time away”

  • FA

    “You are always quick to meet our needs and have been proactive in helping us find ways to gain needed coverage and control costs. ”

  • EH

    “Really loved that you listened to our needs and offered us exactly what we were looking for, without pressuring us to purchase insurance that we did not need.”

  • MS

    “We like the fact that when I call with any question I can always get a quick answer that helps guide us through the insurance world! ”

  • DM

    “I like the personal communication and I’m not just a number. After hurricane Isabelle, John James called me the next day to see if I was alright. My damage was covered with a check very quickly. In fact, Va. Insurance had an agent at my home before anyone else in my neighborhood had had any feedback communication from their insurance company.
    When I have questions about my insurance coverage, John is thorough in explaining everything to me.
    I have been with other insurance companies and the services didn’t compare and never felt they had my back. I do know with Va. Insurance, they care.
    I have referred many people to Va. Insurance and they are always pleased. ”

  • HC

    “We are very happy with #1 our Agent, we always get good service from him and his staff, easy to contact and fast response. We are extremely happy with our rates, we feel we have the best coverage for the money! We were initially referred to VIG and yes we do share with our friends and family who we use for all our insurance needs…Virginia Insurance Group they are the best! ”

  • JA

    “John James is great to work with. Does his best to get the best rates and always follows up very quickly.”

  • JR

    “John James and Virginia insurance group has provided my family and I great insurance and prices for a long time and I will continue to use them from here on out. Thanks John for the great service!!!
    John Reynolds

  • EA

    “I bought my new car at 11:00 pm after confirming coverage for 5 days through Erie’s 24 hour number. I had a phone call from my agent before I even had a chance to think about calling. And then I was offered additional protection.that was affordable and something I was interested in and purchased. ”

  • AC

    “Outstanding customer service!”

  • TD

    “John James has always gone out of his way to answer questions regarding our policy or to recommend appropriate changes. He promptly returns phone calls and emails and is extremely professional and exceptional at his job. I would recommend him to anyone looking for home or car insurance.”

  • RL

    “Virginia Insurance provides great customer service. Always quick to respond with the answers to any questions that may arise.”

  • RN

    “Personal & professional. We’ve had multiple policies with VA Insurance Group for years and have always had top-notch service. I highly recommend John James! ”