Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • DM

    “I like the personal communication and I’m not just a number. After hurricane Isabelle, John James called me the next day to see if I was alright. My damage was covered with a check very quickly. In fact, Va. Insurance had an agent at my home before anyone else in my neighborhood had had any feedback communication from their insurance company.
    When I have questions about my insurance coverage, John is thorough in explaining everything to me.
    I have been with other insurance companies and the services didn’t compare and never felt they had my back. I do know with Va. Insurance, they care.
    I have referred many people to Va. Insurance and they are always pleased. ”

  • HC

    “We are very happy with #1 our Agent, we always get good service from him and his staff, easy to contact and fast response. We are extremely happy with our rates, we feel we have the best coverage for the money! We were initially referred to VIG and yes we do share with our friends and family who we use for all our insurance needs…Virginia Insurance Group they are the best! ”

  • JA

    “John James is great to work with. Does his best to get the best rates and always follows up very quickly.”

  • JR

    “John James and Virginia insurance group has provided my family and I great insurance and prices for a long time and I will continue to use them from here on out. Thanks John for the great service!!!
    John Reynolds

  • EA

    “I bought my new car at 11:00 pm after confirming coverage for 5 days through Erie’s 24 hour number. I had a phone call from my agent before I even had a chance to think about calling. And then I was offered additional protection.that was affordable and something I was interested in and purchased. ”

  • AC

    “Outstanding customer service!”

  • TD

    “John James has always gone out of his way to answer questions regarding our policy or to recommend appropriate changes. He promptly returns phone calls and emails and is extremely professional and exceptional at his job. I would recommend him to anyone looking for home or car insurance.”

  • RL

    “Virginia Insurance provides great customer service. Always quick to respond with the answers to any questions that may arise.”

  • RN

    “Personal & professional. We’ve had multiple policies with VA Insurance Group for years and have always had top-notch service. I highly recommend John James! ”

  • AC

    “Timely, friendly, caring, and knowledgeable service. Thank you for 18+ years of being our insurance agent, John! ”

  • AC

    “John James is always very professional and returns calls quickly. He is quite knowledgeable and if he is unable to answer a question, he will search for the answer and contact you as soon as possible. Every time I have spoken with John the experience has been a positive one.”

  • SP

    “John James and his assistant are very responsive when I have questions. I trust that John is honest and will always do the right thing. I have recommended John and Virginia Insurance Group to friends.”

  • CF

    “What I love best is that I have been working with John and Virginia Insurance Group for many years. The rates are competitive and I can call or email anytime with a question or just to ask for advice. I feel that I can trust the answers I get.”

  • LD

    “I have always had a great experience with Virginia Insurance Group! They are always available by phone (so rare these days to easily be able to speak to a real person right away!), quick & efficient in helping with a claim or answering questions, and I’m very pleased with the insurance coverage we have.”

  • LR

    “Service is great. Always answer or return calls in a very short period of time. Rates are very competitive. ”