Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
“In a world of hectic schedules, electronic communication, fast-paced lives, and rushing to get to the next thing to check off one’s seemingly never-ending ‘To Do List’, John James went the extra mile when it came to customer service and took the time to explain things, advised me what to do in my situation with my former insurance agent, and was super quick with his responses and actually taking the time to call and send a hand written ‘Thank you card’.
Superior Customer Service; Highly Recommended. John James @ Virginia insurance Group of Richmond, Thank You.
“John and company have been taking care of my insurance needs for over 30 years now!!! Never have I considered taking my business elsewhere. John has always looked out for my best interests and pocketbook, shopped rates when necessary and made good recommendations where to increase or limit coverage. ”
“You guys are always there when I need you or just need information, and keep me informed of options available . I trust you like I would my next door neighbor because I feel like you are.
Thanks for always being there. You cannot retire until I kick the bucket and I do hope that is a long time away”
“I like the personal communication and I’m not just a number. After hurricane Isabelle, John James called me the next day to see if I was alright. My damage was covered with a check very quickly. In fact, Va. Insurance had an agent at my home before anyone else in my neighborhood had had any feedback communication from their insurance company.
When I have questions about my insurance coverage, John is thorough in explaining everything to me.
I have been with other insurance companies and the services didn’t compare and never felt they had my back. I do know with Va. Insurance, they care.
I have referred many people to Va. Insurance and they are always pleased. ”
“We are very happy with #1 our Agent, we always get good service from him and his staff, easy to contact and fast response. We are extremely happy with our rates, we feel we have the best coverage for the money! We were initially referred to VIG and yes we do share with our friends and family who we use for all our insurance needs…Virginia Insurance Group they are the best! ”
“I bought my new car at 11:00 pm after confirming coverage for 5 days through Erie’s 24 hour number. I had a phone call from my agent before I even had a chance to think about calling. And then I was offered additional protection.that was affordable and something I was interested in and purchased. ”