Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • WB

    “The Virginia Insurance team has always promptly responded to my family’s needs in a efficient manner and offered us great rates on our automobile and home owners insurance. I stongly recommend them in you are looking for great service and honest rates.”

  • SW

    “Always very responsive and helpful, we appreciate it!”

  • CS

    “BY FAR, the best insurance agent I have EVER had. Fast responses, great advice on what coverages I needed and did not need and great pricing from Erie. I am so sad to leave – and the only reason I did is that I moved out of the coverage area. I would and have recommended John and his team in a heartbeat!”

  • GD

    “You all are reachable. I always get John or Karen when I call. No automated “press 1 for English” nonsense. ”

  • JC

    “When ever I have questions about anything insurance related, I can rely on getting the answer from you or your staff in a timely manner. I appreciate your knowledge and expert advice. Thank you!”

  • DC

    “John and Caryn always go above and beyond to make sure we have the coverage we need at the best available price!”

  • BW

    “Always friendly and knowledgeable. Great communication, always respond promptly. Go out of their way to be helpful! ”

  • IS

    “When I first got insurance with you, my cost dropped to about half. Never had an issue working with you since then. My only reservation (if you can call it that) is that I never had to file a claim, so I have no personal experience of how that would be handled. However having said that, I have every confidence it would be handled in a satisfactory manner.”

  • CB

    “Our representative John delivers great customer service. He alerts us when new products are available that would suit our family’s needs. And, he lets us know if we qualify for any discounts.
    Chris & Christy”

  • ND

    “I have been working with John at Virginia Insurance Group since before he formed the company. Over 25 years now and have enjoyed working with John and Caryn all these years. They have always been great to me and have gone above and beyond multiple times over the years. ”

  • KC

    “I love how when I call there is always someone there to help and answer questions that I have. Great customer service. John James is knowledgeable and helpful.”

  • RK

    “You are very knowledgeable and responsive. Erie is a very solid insurer. ”

  • HG

    “Impeccable service and great rates. ”

  • DW

    “We love working Erie Insurance and with Jon James and his team. They’ve always been very responsive, fair and reasonable.”

  • JW

    “Always there when I call and always respond to my needs
    always friendly with no attitude
    almost like family”