Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • GG

    “I like dealing with a smaller firm like Virginia Insurance Group, with very experienced & knowledgeable personnel like you, and you are easy to do business with, providing excellent responsiveness and service. ”

  • TG

    “I can always get in touch with John when I have a question. It’s comforting to know he is there for me to help with my insurance needs. He has been my agent for over 25 years!”

  • KS

    “We love Caryn! ”

  • WL

    “John James is the best…very responsive and knowledgeable. Would highly recommend. ”

  • DF


  • WP

    “I love Erie!! Always prompt and courteous. I’ve changed cars about a thousand times and John James and Caryn Molands could not be more helpful and efficient! Great company!”

  • HH

    “Wonderful customer experience! I never want to need to contact my agent. On those rare instances I have needed John James and his team, they are always available, prompt and extremely helpful.”

  • CS

    “I love the personal touch and how the team always looks out for what’s best for me!”

  • RS

    “Virginia Insurance Group is always looking to save me money and they are very easy to deal with. They are knowledgeable and get you the coverage you need at the lowest rates.”

  • RF

    “Even though I’ve never set foot in your office. I’ve always felt, every time I call, that you know me personally. Your response to my needs are always swift, and accurate. So on a professional level, y’all are 2nd to none!”

  • BB

    “I have recommended you to several folks!

    Your warmth and excitement to quote me a price, pulled me in. The price of the insurance compared to what I was paying, sold me. But the service of you and the staff keep me coming back.

    I have my car, my home and my office insurance with you. About 8 years ago my office had a fire. Your response and that of Erie was beyond my expectations of support. The year after I bought my home, the mortgage company had messed up my insurance. The mortgage company was not listening to me and would no speak directly to your office. Your colleague got on the phone with me to talk to them. After they saw their mistake she then insisted they retract my late fee. Once again, beyond my expectation of support. Then, when I got a ticket of driving with 2 ear buds in my ear, you were very helpful about answering all my questions and finding the answer to the questions you did not know. As well as made me feel ok about the stupid ticket.

    I’d never used an insurance agent before… just bought directly from the insurance company. Boy did I miss out! It’s been great working with you for the past 10 years! I look forward to another 10, ”

  • AH

    “It was very easy to shop for a better insurance deal and all the work was done for me.”

  • MM

    “I’ve had two nightmares in one year and you handled it promptly and with great care!!!”

  • NC

    “Quick responses to queries.”