Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • SJ

    “John and Karen have been providing me with great service and wonderful insurance options for 20 years. John takes the time to answer my questions openly and honestly about rate changes (up and down). He looks for the best coverage at the best price for me at each renewal. I have referred dozens of people to VA Ins. Group and will continue to do so!”

  • MP

    “We have numerous policies with Erie for over 20 years. Our agent John James has been great to work with . When we have a claim it’s a quick phone call to John and he handles everything. Erie is quick to pay too. We don’t even think to shop around, we plan to stay with Erie where the rates are good, claims are easy but most importantly they are there when we need them , with out hassle . ”

  • PB

    “We have been a customer of Virginia Insurance Group for well over 10 years. John and his staff provide the personalized service you just cannot receive from a large faceless insurance provider. Knowledgeable, responsive, friendly, and always looking out for our best interest.”

  • DE

    “I have worked with Virginia Insurance Group for over 20 years. I would not go with anyone else, they are the best.”

  • TG

    “John James is always available when we call, and if we get voicemail, he calls back right away. So responsive. We recently bought a new home and experienced so many delays along the way with the bank, throughout the contract negotiation, etc. The only thing that went absolutely smoothly was in our interaction with John! Excellent service for years!”

  • LP

    “You can find me the best prices and are very quick to respond when I need to update my policy or make additions. Thank you for making this task easy and pain free!”

  • WB

    “The Virginia Insurance team has always promptly responded to my family’s needs in a efficient manner and offered us great rates on our automobile and home owners insurance. I stongly recommend them in you are looking for great service and honest rates.”

  • SW

    “Always very responsive and helpful, we appreciate it!”

  • CS

    “BY FAR, the best insurance agent I have EVER had. Fast responses, great advice on what coverages I needed and did not need and great pricing from Erie. I am so sad to leave – and the only reason I did is that I moved out of the coverage area. I would and have recommended John and his team in a heartbeat!”

  • GD

    “You all are reachable. I always get John or Karen when I call. No automated “press 1 for English” nonsense. ”

  • JC

    “When ever I have questions about anything insurance related, I can rely on getting the answer from you or your staff in a timely manner. I appreciate your knowledge and expert advice. Thank you!”

  • DC

    “John and Caryn always go above and beyond to make sure we have the coverage we need at the best available price!”

  • BW

    “Always friendly and knowledgeable. Great communication, always respond promptly. Go out of their way to be helpful! ”

  • IS

    “When I first got insurance with you, my cost dropped to about half. Never had an issue working with you since then. My only reservation (if you can call it that) is that I never had to file a claim, so I have no personal experience of how that would be handled. However having said that, I have every confidence it would be handled in a satisfactory manner.”

  • CB

    “Our representative John delivers great customer service. He alerts us when new products are available that would suit our family’s needs. And, he lets us know if we qualify for any discounts.
    Chris & Christy”